TOP-GRAIN BAG + 2 FREE TOP-GRAIN WALLETS · SHOP SETS

Free shipping to USA, UK, CA, AU
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Shipping policy

Secure Checkout & Payment At Vexskulls, your security is our top priority. We strictly adhere to Payment Card Industry (PCI) standards and utilize advanced SSL encryption to ensure a safe checkout experience. We accept a variety of payment methods, including PayPal, major Credit Cards (Visa, MasterCard, American Express), and Shop Pay. What you see at checkout is exactly what you pay.

Free Shipping We offer free standard shipping to the United States (excluding U.S. territories), the United Kingdom, Canada and Australia. Some remote areas of Australia and U.S. territories carry a shipping fee, which is always shown at checkout before you pay.

Processing & Delivery Time

  • Processing: Processing takes 3–5 business days (Monday – Friday, excluding weekends and public holidays).

  • Estimated delivery: Estimated delivery is 8–15 calendar days from the order date, including processing.

Tracking Your Order Once your package leaves our warehouse, you will receive a shipping confirmation email containing your tracking link. Please allow 1 to 3 business days for the carrier to scan your package and update the tracking information in their system. If your link shows no information initially, it simply means the carrier is still processing the initial scan.

Please check your delivery address before ordering and contact us promptly if it needs correcting. We will help where possible, but changes cannot be guaranteed once an order has been dispatched.

  • If a parcel is returned as undeliverable or unclaimed, contact us so we can check the reason and arrange the appropriate next step.

  • A returned parcel does not automatically qualify for a voluntary refund. Where the return results from an incorrect address or missed collection, we may offer re-delivery and will explain any actual additional shipping cost before you agree. If we or our carrier caused the problem, we will arrange an appropriate remedy without charging you for our error. Any refund or cancellation right required by law remains unaffected; our Refund Policy explains the applicable rights and any permitted deductions.

  • Refund Processing: Once initiated on our end, please allow 2–8 business days for your bank to reflect the funds in your account.

  • Please contact us before requesting a carrier redirection. We will help investigate any delivery problem; applicable consumer rights remain unaffected.

Lost or Missing Packages

  • Missing Items: If an item is missing from your delivery, it may have been shipped in a separate parcel. If not, please reach out to us immediately.

  • If your order appears lost, contact us and we will investigate with the carrier. Where appropriate, we will arrange a replacement at no extra cost. Where you are entitled to a refund, or we cannot provide an appropriate replacement within a reasonable time, we will issue the refund due without a processing fee. A carrier investigation does not remove or delay any legal remedy beyond the applicable time limits.

  • Premature Delivery Status: Occasionally, carriers may mark a package as "Delivered" a day or two before it actually arrives. If you see this, please wait a short grace period.

If you have any further questions or need assistance, we are always here to help! Please contact our support team at cs@vexskulls.com.