Refund Policy

We have a 14-day return policy for eligible standard items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customized & Personalized Items (Final Sale)

All customized and personalized products are strictly final sale and are non-refundable, non-returnable, and non-exchangeable.

Because these pieces are uniquely crafted to your exact specifications, they cannot be restocked or resold to another customer. As part of our strict brand quality standard, we never reuse returned goods or hold pre-made stock. Please double-check all custom text and details before finalizing your order.

How to Start a Return

To start a return for eligible standard items, please contact us at cs@vexskulls.com.

If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately at cs@vexskulls.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

In addition to customized/personalized products, we cannot accept returns on:

• Sale items or clearance items

• Gift cards

If you have questions or concerns about a specific item, please reach out to us before purchasing.

Exchanges

The fastest way to ensure you get the item you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your standard, non-customized order within 14 days for any reason and without justification. As stated above, the item must be in the exact same condition that you received it: unworn or unused, with tags, and in its original packaging. Customized and personalized items remain exempt from standard return rights.
All returns are subject to a 30% restocking fee, which will be deducted from your refund.

Secondary Replacements & Final Resolution

For all products, the fulfillment of a secondary replacement or exchange marks the conclusive and final resolution of the order. Under no circumstances will further after-sales requests, returns, or refunds be accepted or processed once a secondary replacement has been dispatched.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at cs@vexskulls.com.